SHIPPING INFORMATION
Your order will be processed between 1-2 business days of receipt and dispatched from our Australian Warehouse.
AUSTRALIA
As a Tasmanian-born label, we’re proud to give back to our local community. To say thank you for the support locally, Romy offers free standard shipping to all addresses within Tasmania. Please note that free shipping to Tasmanian addresses does not apply during sales.
If you are outside of Tasmania the following shipping rates apply:
$10 flat rate for Standard Post.
$20 flat rate for Express Post.
Expected postage times
Standard Post: 3 – 10 business days
Express Post: 2 – 4 business days
Most parcels are arriving on time, but some delays may be experienced due to Australia Post operations.
NEW ZEALAND
Orders under $1000 incur a flat rate of $40.
Orders over $1000 are FREE.
Shipments are sent by Australia Post International for New Zealand. Once your order is dispatched, you will receive a tracking number via email. Please allow 3-7 business days for International delivery from purchase date.
Romy does not cover any additional duties, customs or taxes applied to orders. These additional costs are not calculated in the product costing, or shipping cost for any order and are at the receiver’s expense.
UNITED STATES
$100 flat rate shipping via DHL - Delivered Duties Unpaid for all orders.
All orders placed will be processed between 1-2 business days of receiving your order. Shipments are sent by DHL International for International Orders. Once your order is dispatched, you will receive a tracking number via email.
Romy does not cover any additional duties, customs or taxes applied to orders. These additional costs are not calculated in the product costing, or shipping cost for any order and are at the receiver’s expense.
If you require more information on shipping, please email us at hello@romythebrand.com
TRACKING YOUR ORDER
To ensure a smooth delivery, please ensure all your contact details (including phone number, email address and postal address) are accurate.
We will email you a tracking number when we dispatch your order. To track your order please follow the links in the email.
Parcels must be signed for upon delivery, unless you have selected otherwise when the carrier notifies you, via SMS, that your parcel is out for delivery.
CUSTOMER CARE
CUSTOMER CARE HOURS
Monday - Friday | 9am to 5pm AEST
NEED TO RETURN YOUR ORDER?
Start your return here.